1. Scope of this Policy

This policy applies only to the information collected through the Photron Laboratories website at https://www.photronlaboratories.in/. Our website's sole function is to facilitate service inquiries from potential customers.

2. Information We Collect

We only collect information that is necessary to respond to your service inquiries. This information is provided directly by you when you fill out and submit an inquiry form on our website. The types of information we may collect include:

• Contact Information: Your full name, email address, phone number, and company name (if applicable).
• Inquiry Details: Information you provide regarding the services you are interested in (e.g., project details, required tests, scope of work).

3. How We Use Your Information

The information you provide is used solely for the following purposes:

• To respond to your specific inquiries about our laboratory services.
• To communicate with you regarding your request, including providing quotes, scheduling consultations, or clarifying details.
• To maintain a record of inquiries for internal business tracking and follow-up purposes.

We do not use your information for marketing purposes, sell it to third parties, or engage in automated decision-making.

4. Data Storage and Security

• Storage: Your inquiry data is stored on secure servers maintained by our hosting provider or through a secure Customer Relationship Management (CRM) system.
• Security: We implement reasonable physical, technical, and administrative safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purpose of satisfying any legal, accounting, or reporting requirements. Generally, we will retain inquiry data for a period of [Specify Timeframe, e.g., 2 years] to ensure proper follow-up and historical record-keeping, after which it will be securely deleted or anonymized.

6. Disclosure of Information

We do not sell, trade, or rent your personal identification information to others. We may only disclose your information in the following limited circumstances:

• With your consent.
• To service providers: We may share information with trusted third-party service providers (e.g., website host, secure email provider) who assist us in operating our website or conducting our business, provided they agree to keep this information confidential and secure.
• For legal requirements: When we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

7. Your Rights (Depending on Jurisdiction)

Depending on your geographic location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Object to the processing of your data.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to this Privacy Policy

Photron Laboratories reserves the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage users to frequently check this page for any changes. Your continued use of the website after the posting of changes will constitute your acceptance of those changes.

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at: photron.labs@gmail.com or call our technical support at +91-9312566193 or +91-9818282411.